What is Tidapay?

Tidapay is a Merchant of Record (MoR) platform that manages payments, tax compliance, and billing infrastructure for a growing number of digital businesses, including software products, tools, and services. When you make a purchase or subscribe to a product sold by one of these businesses, it's Tidapay that handles the transaction, billing, customer support, refunds and disputes.

Why do I see a charge from dodopayments.com?

If you've noticed a charge from Tidapay on your bank or card statement, it means you've purchased or subscribed to a digital product sold through our platform. Tidapay acts as the official seller on behalf of digital creators, developers, and businesses. We help them handle payment processing, invoicing, and taxes so they can focus on building great products.

What has Tidapay charged me for?

Tidapay is the Merchant of Record, which means we handle payments and billing on behalf of other businesses. If you've seen a charge from us, it's for a product or service purchased from a merchant who uses Tidapay for their billing. To view full details, please refer to the invoice sent in your transaction email. You can also request access to your customer portal from the merchant, this portal allows you to see the transaction, download invoices, and manage your subscription. You will find the support email of your merchant in your transaction email which also has the invoice.

How do I cancel a subscription Tidapay has charged me for?

To cancel a subscription, you'll need to either:

• Contact the support email mentioned in the transaction email, or
• Request access to your customer portal, where you can cancel your subscription directly.

How do I request a refund from Tidapay?

Tidapay processes all refunds on behalf of our merchants. If you want to initiate a refund you can send an email with your order details to the support email. We will process the refund request and initiate the amount back to your original payment method.

Why do digital companies sell through Tidapay?

Running a digital business today involves handling global payments, taxes, compliance, invoicing, and customer support across multiple countries and currencies. Tidapay takes care of all of that. By acting as the Merchant of Record, we simplify life for product creators and let them focus on what they do best: building and scaling amazing digital products. Want to learn more about what we do? Check out how Tidapay works.

Can I transfer my subscription or account?

Since Tidapay only handles payments and billing, transferring a subscription or product access is handled by the business that owns the product. You'll need to contact the original product team directly for that.

Can I get an invoice with tax details?

Absolutely. All purchases made via Tidapay come with a tax-compliant invoice, available as a PDF. Check your email confirmation or retrieve it via the Customer Portal anytime.

Is it safe to pay through Tidapay?

Yes, very safe! Tidapay uses industry-standard encryption and fraud prevention systems to ensure your data is secure. We're compliant with PCI-DSS standards and partner with global payment processors.